Field service management (FSM) software is a program that assists organizations to effortlessly supervise their employee activities, locate vehicles, dispatch and plan work, support driver safety, and merge with inventory and other back-office apps. They’ve made it to the top of multiple desired software lists, as being among the applications that can really cut a company’s costs: With a proper system in hand, the firm gets to access customer data, control and handle orders, and to do route planning at just a fraction of the usual rate. It's usually employed by companies that concentrate on managing installs, repairs, or services of work tools.
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Disaster recovery and security are two key elements that need to be considered by SaaS consumers when analyzing potential providers.
Many SaaS vendors do not have a disaster recovery site. Therefore, ask the following queries to your shortlisted providers: How do you test your disaster recovery processes? What is your recovery time? How often do you test? Do you have discrete infrastructure; are your chief site and your disaster recovery site situated in different geographical locations?
You need to be aware that many SaaS vendors do not use enterprise-grade infrastructure to install SaaS apps. Many solutions have multiple providers. For example, there may be a firewall provider, an Internet provider, and a few others too in the mix. If an issue rears up, there is a lot of finger-pointing. This problem is common with on-premise IT applications. The solution is to minimize the number of providers so that there is accountability to ensure they take responsibility about performance.
Ask the potential SaaS vendors the following queries about security: Is your company SAS70 compliant? What security procedures are used at your data centers? What security audits and guidelines does your company follow? Who manages access and identity management, web application firewalls, log file management, and network connectivity?
Needless to say, take your time to research carefully and get the answers to the above queries before you invest in an apt SaaS system.