Field service management (FSM) software is a system that helps firms to effortlessly manage their worker activities, track vehicles, dispatch and plan work, take care of driver safety, and merge with inventory and other back-office systems. They’ve made it to the top of several preferred software lists, as being among the applications that can really lower a organization’s costs: With a suitable system in hand, the company gets to access customer data, control and handle orders, and to do route planning at just a fraction of the usual cost. It's typically adopted by firms that focus on handling installs, repairs, or services of equipment.
First, be clear about the reasons why you wish to use a SaaS product. You should also have a good understanding of your existing infrastructure and business procedures. This information will assist you to easily integrate the SaaS platform with your existing infrastructure without any problems.
The second consideration is a follow up to the first one. Ask yourself what you want the SaaS service to do for your organization. Then, be clear about the functionality the system should have. For example, if you want enhanced data collaboration between different business sections you need a platform that can be accessed by multiple users. However, if you need an efficient app that is similar to an on-premise platform, you need to invest in a SaaS software that can be accessed by only a few users at a time.
After you pick a suitable vendor, do not sign a contract before you take a good look at the Service Level Agreement (SLA). The SLA will clearly state what the SaaS vendor is offering and the reparation they will pay if they do not deliver the agreed services. Read and comprehend the SLA thoroughly to know what you are getting into and to avoid issues later.